FAQ'S

Q: WILL MY HAIR ARRIVE BEFORE MY SPECIAL EVENT?

A: WE HIGHLY RECOMMED ORDERING IN ADVANCE. ONCE THE ORDER IS PROCESSED, WE HAVE NO CONTROL OVER ANY SHIPPING DELAYS THAT MAY OCCUR. WE WILL KEEP YOU UPDATED AND BE HAPPY TO PROVIDE STORE CREDIT OR A ADDITONAL DISCOUNT TO YOU NEXT ORDER IF SUCH SITUATION HAPPENS TO OCCURE.

 

Q: IS THE HAIR GOOD QUALITY?

A: WE ONLY ADD TOP QUALITY, CREDITABLE PRODUCTION TO OUR WEBSITE. ALL REVIEWS ARE 100% REAL FROM CUSTOMER WHO HAVE PREVIOUSLY PURCHASED THE HAIR UNIT.

 

Q: WILL THE HAIR COME STYLED LIKE IN THE PICTURES?

A: SOME CUSTOMERS PROVIDE PHOTOS OF THE HAIR STYLED AFTER PURCHASE WHICH WE USE FOR ADVERTISEMENT. HAIR DOES NOT COME PRE- STYLED HAIR WILL NEED TO BE STYLED AFTER PURCHASE TO THE HAIRSTLYE OF YOUR LIKING.

 

Q: WHERE IS THE HAIR BEING SHIPPED FROM?

A: THE HAIR IS SHIPPED FROM WHICHEVER WHAREHOUSE HAS THE PRODUCT IN STOCK AND CAN GET THE UNIT SHIPPED OUT AS SOON AS POSSIBLE. WHEN USE SEVERAL DIFFERENT VENDORS MAJORITY OF OUR UNITS ARE SHIPPED FROM THE USA. IN RARE CASES A UNIT WILL BE SHIPPED FROM OUR CHINA LOCATION.

 

Q: DOES YOUR COMPANY KEEP ANY PRODUCTS ON HAND FOR LOCAL PICK UP?

A: LOCAL PICK UP IS NOT AVAILABLE AT THE MOMENT. ALL PRODUCTS WILL NEED TO BE ORDERED DIRECTLY FROM THE WEBSITE AND WILL BE SHIPPED TO THE ADDRESS YOU PROIVDE AT CHECK OUT.

 

Q: WHY WAS MY INSTALLMENTS PAYMENT OPTIONS NOT APPROVED?

A: UNFORTUNATELY, WE HAVE NO CONTROL OVER THE APPLICATIONS PROCESSED THROUGH OUR THIRD-PARTY SERVICES. ALL CARD INFORMATION IS ENCRYPTED AND SECURE.